How quickly can you start support?

On the discharge date, when one is set. Without a date, we can usually start within days of your referral.

What if the person can't go back to where they were living?

Tell us early. Through our SDA partners we can look for an SDA home in Melbourne's west. As a registered SIL provider, we can provide the support in that home. An STA stay can also bridge the time between hospital and a longer-term home.

What if the person's NDIS plan isn't ready yet?

Refer anyway. We'll plan with your team while the NDIS health liaison officer works on the plan, so support can start as soon as the plan is in place.

Will you work with the person's support coordinator?

Yes, from the start. If the person doesn't have a support coordinator, we'll work with you, the person and their family.

Rapid Hospital Discharge Program

Local support, STA and SIL for NDIS participants leaving hospital, anywhere in Melbourne's west and north.

A Yours Truly support worker and a participant in a powerchair, smiling together at the football

For Hospital and Health Teams

NDIS Support Ready for Discharge Day

Refer a patient with NDIS funding and we'll call you back the same business day. From there, we meet the person on the ward and plan their support with your team. Our support workers live in Melbourne's west and north, so the person goes home to someone who knows their suburb. Support is in place the day the person leaves hospital, so the discharge isn't held up waiting on us.

Same-day reply
Taking urgent referrals now
Local support workers

Call for Urgent Discharge Send a Referral

Working Alongside Your Team

Ready When Your Patient Is

Set Up While You Assess

We match local support workers to the person and get the service agreement signed while your team finishes its assessments.

Planned Around Your Date

Tell us the discharge date and we'll have support ready for it. If the date changes, we change with it.

A Clean Handover

We work directly with your MDT and keep the family, support coordinator and NDIS health liaison officer updated at every step.

What We Can Support

Personal care at home
Medication reminders and support
Meals, cleaning and household tasks
Transport to appointments
Overnight support at home
Community access and life skills
SIL homes and STA placements through our accommodation partners
STA (short term accommodation)

The Process

From Referral to Discharge Day

Today

Refer

Call our urgent line or send the referral form. The form takes two minutes.

Same business day

We Call You Back

We go through the discharge plan and the person's needs with you.

Before discharge

We Meet on the Ward

We meet the person and their family, match their support workers and sign the service agreement.

Discharge day

Support Starts

Our support workers bring the person home from hospital. We check in with you after the first week.

Making a Referral

Send Us a Referral

Hospital social workers, discharge planners, GPs and community health teams are all welcome to refer.

Discharge Coming Up Fast?

Call our urgent line and we'll start arranging support while we talk.

Call for Urgent Discharge

Straight to our director, Monday to Friday, 9am to 5pm

Not urgent? Send the referral form and we'll call you back the same business day.

Why Discharge Planners Refer to Yours Truly

Same-day reply on business days
Urgent calls answered by our director
A registered NDIS provider
NDIS worker screening for every support worker
Support workers local to the person's suburb
SIL homes and STA placements through our accommodation partners

Where We Work

Rapid Hospital Discharge Across Melbourne's West and North

We support NDIS participants being discharged across Melbourne's western and northern suburbs, from Footscray, Sunshine and St Albans to Caroline Springs, Werribee, Broadmeadows, Craigieburn and Epping, including:

Melbourne's West

Footscray Hospital
Sunshine Hospital, St Albans
Williamstown Hospital (rehabilitation)

Wyndham and the Outer West

Werribee Mercy Hospital
Bacchus Marsh Hospital

Melbourne's North

Northern Hospital, Epping
Broadmeadows Hospital (rehabilitation)

Parkville

The Royal Melbourne Hospital
Royal Melbourne Hospital Royal Park Campus (rehabilitation)

FAQs

Questions From Hospital and Health Teams

On the discharge date, when one is set. Without a date, we can usually start within days of your referral.
Tell us early. Through our SDA partners we can look for an SDA home in Melbourne's west. As a registered SIL provider, we can provide the support in that home. An STA stay can also bridge the time between hospital and a longer-term home.
Refer anyway. We'll plan with your team while the NDIS health liaison officer works on the plan, so support can start as soon as the plan is in place.
Yes, from the start. If the person doesn't have a support coordinator, we'll work with you, the person and their family.

Are you a patient or a family member?

Ask the ward social worker to refer you through this page, using our urgent line or the referral form.

Send a Referral