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NDIS SUPPORT ISN’T ONE-SIZE-FITS-ALL. HERE’S WHY THAT MATTERS
People walking through a local park in Sunshine or browsing the shops at Watergardens might all appear to be doing the same thing. In the NDIS, support often looks similar from the outside: a support worker and a person grocery shopping, attending a boxing session, or catching a bus.
A routine that helps one person feel ready for the day can leave another feeling rushed or crowded. At Yours Truly Support Services, our work begins by noticing these differences. We build support around the person rather than a pre-determined routine, moving at the pace of their natural rhythm.
Everyone Lives Differently
Daily life is made of specific choices. Some people manage their household tasks before the sun is high and then find a quiet pocket of the day to rest. Others find their stride in the afternoon, choosing a slow start and a social evening.
It’s also really important to learn whether a person prefers verbal prompts during a task or if a simple gesture or a written list works better. We notice the small details - how a certain lighting makes a room comfortable or why a specific route to the shops is better because it passes our client’s favourite landmark. Our support workers live locally in Melbourne’s northern and western suburbs, so we navigate these familiar streets and community spots alongside the people we support.
Needs Change Over Time
Life in Melbourne moves, and so do the people we work with. There are weeks where health feels steady and there are times when things feel more taxing. We adjust our level of involvement based on the morning.
When a person feels ready to try something new (like navigating the train line from Craigieburn into the city) we provide the guidance to make that trip. If a person needs a quieter week focused on home-based activities, we settle into that space. Our services expand or contract so the day moves forward without the pressure of a rigid schedule.
Teaching Skills, Not Just Doing Tasks
We often start by working together, then move to supporting a person as they try a small part of a task, until they eventually take the lead. Supporting someone to make a meal involves more than just the cooking; we walk through the list-making, the shopping at the local market, and the tidying up afterward.
Real-life practice happens in the kitchen, at the laundry, and out in the community. In our life skills development and personal training sessions, we provide step-by-step guidance. This allows a person to feel the weight of a grocery bag, the timing of a microwave, or the routine of a boxing workout, building skill through one successful action at a time.
Why One-Size Support Often Falls Short
Support that follows a strict script can feel like a series of boxes being ticked. A worker might arrive and start a cleaning routine because that is what is written on a page, even if the person they are supporting is having a difficult morning and needs a quiet conversation.
When support is generic, it can overlook a person’s own expertise in their life. It might look efficient on a report, but it can leave a person feeling like a passenger. We avoid rigid routines by matching people with support workers who not only live locally, but share their interests and personality, ensuring the day reflects actual goals rather than a standard list of tasks.
What Personalised Support Looks Like
Support workers remember that a person prefers to put groceries away in a specific order or that they like the radio off during a drive. Over time, fewer things need explaining. The day unfolds without constant checking or correction.
Consistent support means a person doesn't have to re-explain their shorthand or their sense of humour to a new face every week. Whether we are assisting with personal care, facilitating a respite getaway, or supporting someone in a Supported Independent Living (SIL) home, we stay in sync with the person’s pace. This creates a steady environment where support feels like a natural part of the day.
Let’s Chat About Your Needs
It is okay to expect disability support that fits. Everyone deserves to have their routines respected and their preferences heard. If this resonates, it may be worth reflecting on what feels settled in your day and what still takes effort. Those details often point to where support can work better.
A good conversation is the best place to start when support doesn’t quite feel right. Call us anytime and let’s chat about what works for you.
Yours Truly Support Services Melbourne (West and North) www.ytsservices.com.au | 1300 009 010
Let's Explore Your Options Together
We'd love to chat. Get in touch by phone, email, or through our contact form. Our friendly Support Advisors can make a plan with you, based on your own goals and abilities.
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ABN: 80 252 365 479
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NDIS Reg. No:
4050159259
We recognise the objectives of the Convention on the Rights of Persons with Disabilities. We also acknowledge the traditional custodians of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders past and present.
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